You won't believe how convenient life is when you add your GECU cards to the mobile wallet in your smartphone and smartwatch. Your on-the-go payments are now faster, easier and more secure when you add your cards to your mobile wallet. From online and in-app purchases to simply shopping at your favorite store — checking out is easier than ever!
Compatible mobile wallets:
Add your GECU cards to your mobile wallet today!
- Apple Pay™1
- Google Pay™2
- Samsung Pay™3
- Fitbit Pay™4
- Garmin Pay™5
HOW TO SET UP YOUR MOBILE WALLET
Access your mobile wallet through the app or in the settings. Most phones come preloaded with a mobile wallet. If yours doesn't, you can download the one you want to use from the App Store or Google Play.
Select "Add Card" and follow the steps. The steps will be different with each mobile wallet.
If prompted, you may have to authenticate your card enrollment with a one-time passcode for each card you add. You will receive this one-time passcode via text or email and it will expire after 30 minutes. If you have any issues with your one-time passcode, please call 1.800.870.4186.
Start using your GECU cards with your mobile wallet at participating merchants that display the universal contactless-acceptance symbol!
HOW TO USE YOUR MOBILE WALLET FOR IN-STORE PURCHASES
Open your mobile wallet and add your cards.
Look for the contactless symbol on the terminal at checkout.
Use your phone's passcode, fingerprint or face ID to unlock your mobile wallet.
Hold your phone over the contactless reader and be on your way!
MOBILE WALLET FAQs
- Q: What is a mobile wallet?
A mobile wallet is a digital wallet that stores credit and debit cards for quick and secure in-store or online purchases. You can use your GECU credit or debit card with Apple Pay™, Android Pay™, Samsung Pay™, Fitbit Pay™ and Garmin Pay™.
- Q: How does the mobile wallet work?
A: The mobile wallet creates an electronic version of your GECU credit and debit cards, assigning them device account numbers called tokens for an added layer of protection.
- Q: Do I need to download a new app to use the mobile wallet?
Most phones come preloaded with a mobile wallet so you can add your GECU credit and debit cards. If yours doesn't have the app installed already, you can download the one that you want to use from the App Store or Google Play. The GECU Mobile App will continue to offer you the same access to your accounts as before.
- Q: What security features will I take advantage of by adding my GECU cards to a mobile wallet?
A: Your 16-digit GECU credit or debit card number will be replaced with a device account number called a token that is securely stored on your device and used for purchases. Your card numbers are not stored on your device or passed to the merchant. Only the token is shared with the merchant. This makes your purchase more secure and helps keep your information safe.
- Q: Where can I use my GECU debit and credit cards in mobile wallet?
A: Your mobile wallet can be used at most participating merchants that display the universal contactless-acceptance symbol.
- Q: Who do I contact if I'm having trouble adding my GECU card to my mobile wallet?
A: Call 1.800.870.4186 for tokenization support. This number will appear on your device if the issue is token related. For transaction questions, call the number on the back of your GECU card (1.800.810.2252).
- Q: Why did I receive a one-time passcode?
A: You may be prompted to authenticate your card enrollment with a one-time passcode each time that you add a card. You will receive this one-time passcode via text or email and it will expire after 30 minutes. If you have any issues with your one-time passcode, please call 1.800.870.4186.
- Q: How do I pay using my mobile wallet at a store?
A: When you use your mobile wallet to pay, you will place your mobile device near the card terminal to securely share your payment information with the merchant.
- Q: Why doesn't my receipt show the last numbers of my physical card?
A: When you use your mobile wallet, your receipt will show your device account number, known as a token. This makes your purchase more secure and helps keep your information safe.
- Q: Can I enroll more than one GECU credit or debit card?
A: Yes, you can enroll all of your GECU credit and debit cards.
- Q: Why doesn't my mobile wallet's card image match my physical card image?
A: The image on your mobile wallet displays a default image for all debit cards and a default image for all credit cards. If you are adding multiple cards to your wallet, you will need to know the last four digits of each card to make the right selection.
- Q: Will I receive fraud alerts for mobile wallet transactions?
A: Yes, you will receive fraud alerts if you are signed up to receive these types of alerts. You can sign up for these free alerts in your online-banking session under the Text & Fraud Alerts tab.
- Q: How will my mobile wallet transactions show on my account?
A: Mobile wallet transactions will show the same information as transactions made using your physical GECU credit or debit card.
- Q: How do I dispute a mobile wallet transaction?
A: Mobile wallet transactions will be handled the same for both credit and debit. You should keep in mind that the card number on the receipt is the token and not the actual card number.
- Q: What if my GECU credit or debit card is stolen?
A: If your physical GECU credit or debit card is lost or stolen, please notify us immediately by calling 1.800.810.2252. We will cancel your card and issue you a new card. It is recommended that the card be deleted from the mobile wallet to avoid any confusion. Once you activate your new card, you will need to enroll your new card in the mobile wallet of your choice.
- Q: Who do I contact if something unusual happens when using my mobile wallet?
A: You may call 1.800.810.2252 with a detailed description of any issues that you may come across. Member experience is important to us and we will address all issues accordingly.
1Apple®, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
2Android Pay is available on NFC-enabled Android devices with an Android™ 4.4 (Kit Kat) or higher operating system. Android is a trademark of Google LLC.
3Only compatible with select cards, carriers and Samsung® devices; see the Samsung Pay® support page for compatibility information. Samsung®, Samsung Pay®, Galaxy S® (and other device names) and Samsung Knox® are trademarks or registered trademarks of Samsung Electronics Co. Ltd. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay® is available on select Samsung® devices.
4Fitbit, the Fitbit logo and Fitbit Pay are trademarks or registered trademarks of Fitbit Inc. in the U.S. and other countries.
5Garmin Pay is a trademark of Garmin Ltd.