GECU Online Banking Enrollment
Enrolling in Online Banking is easy – here’s how:
Your User ID is your member number. This and your Password were provided at account
opening. Click here if you forgot your User ID.
If you have any questions or need assistance, contact us at 915-778-9221 (toll-free 1-800-772-4328).
Online banking is a free, secure service that allows you to pay your bills online, check balances, transfer funds and more from your computer, iPad or laptop*.
The GECU credit card is the only credit card good enough for our members! *No balance transfer fees. No annual fee.
GECU low-rate mortgage loans* can get you and your family into the house you’ve been dreaming of with monthly payments you can afford.
All business-loan decisions are made right here in El Paso, by members of your community who understand where you’re business is coming from.
Our online financial education videos can help you achieve financial success, anytime, anywhere, at home or on the go. LEARN MORE
Your on-the-go payments are now faster, safer and more secure when you add your cards to your mobile wallet. From online and in-app purchases to simply shopping at your favorite store — checking out is easier than ever! Mobile wallet is conveniently available for smartphones using Apple Pay™(1), Android Pay™(2), Samsung Pay™(3) and Mastercard® Masterpass™(4).
Add your GECU cards to your mobile wallet today!
A: Mobile wallet is a digital wallet that stores credit and debit cards for quick and secure in-store or online purchases. You can use your GECU credit or debit card with Apple Pay™, Android Pay™, Samsung Pay™, and MasterPass™.
A: The mobile wallet creates an electronic version of your GECU credit and debit cards, assigning them device account numbers called tokens for an added layer of protection.
A: Most phones come preloaded with a mobile wallet so you can add your GECU credit and debit cards. If yours doesn’t have the app installed already, you can download the one you want to use from the App Store or Google Play. The GECU Mobile App will continue to offer you the same access to your accounts as before.
A: Your 16-digit GECU credit or debit card number will be replaced with a device account number called a token that can be securely stored on your device and used for purchases. Your card numbers are not stored on your device or passed to the merchant. Only the token is shared with the merchant. This makes your purchase more secure and helps keep your information safe.
A: Your mobile wallet can be used at most participating merchants that display the universal contactless acceptance symbol.
A: Call 1-800-870-4186 for tokenization support. This number will appear on your device if the issue is token related. For transaction questions, call the number on the back of your GECU card (1-800-810-2252).
A: You may be prompted to authenticate your card enrollment with a One Time Passcode each time you add a card. You will receive this One Time Passcode via text or email and it will expire after 30 minutes. If you have any issues with your One Time Passcode please call 1-800-870-4186.
A: When you use your mobile wallet to pay, you will place your mobile device near the card terminal to securely share your payment information with the merchant.
A: When you use your mobile wallet, your receipt will show your device account number, known as a token. This makes your purchase more secure and helps keep your information safe.
A: Yes, you can enroll all of your GECU credit and debit cards.
A: The image on your mobile wallet displays a default image for all debit cards and a default image for all credit cards. If you are adding multiple cards to your wallet, you will need to know the last four digits of each card to make the right selection.
A: Yes, you will receive fraud alerts if you are signed up to receive these types of alerts. You can sign up for these free alerts in your online-banking session under the Text and Fraud Alerts tab.
A: Mobile wallet transactions will show the same information as transactions made using your physical GECU credit or debit card.
A: Mobile wallet transactions will be handled the same for both credit and debit. You should keep in mind that the card number on the receipt is the token and not the actual card number.
A: If your physical GECU credit or debit card is lost or stolen, please notify us immediately by calling 1.800.810.2252. We will cancel your card and issue you a new card. It is recommended that the card be deleted from the mobile wallet to avoid any confusion. Once you activate your new card, you will need to enroll your new card in the mobile wallet of your choice.
A: You may call 1.800.810.2252 with a detailed description of any issues you may come across. Member experience is important to us and we will address all issues accordingly.
For more mobile app banking features, click here.
(1) Apple®, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
(2) Android Pay is available on NFC-enabled Android devices with an Android™ 4.4 (Kit Kat) or higher operating system. Android is a trademark of Google LLC.
(3) Only compatible with select cards, carriers and Samsung® devices; see the Samsung Pay® support page for compatibility information. Samsung®, Samsung Pay®, Galaxy S® (and other device names) and Samsung Knox® are trademarks or registered trademarks of Samsung Electronics Co. Ltd. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay® is available on select Samsung® devices.
(4) Mastercard® and Masterpass™ are registered trademarks of Mastercard International Incorporated.