Identity Theft

Safety, Security and Privacy

GECU makes every effort to keep your personal and financial information safe from online threats. To help protect your accounts and personal information, here are some important tips we recommend using.

Password Strengthening

Creating a strong password is the first line of defense against unauthorized access to accounts. The stronger you make your password, the more protected you are from cyber attacks.

  • Here are some helpful tips to consider when strengthening your password.
    A strong password...
    • Is at least 8 to 10 alphanumeric characters long.
    • Includes at least one number, one lower case letter and one upper case letter.
    • For example... 2Pec87tm or D49sl804me
    • Is significantly different from other passwords you may have.

    What not to use when strengthening your password ...
    • Your user name, real name or company name.
    • Your Social Security number or your cell, company or home phone numbers.
    • A complete word in the English or foreign dictionary.
    • Any part of your physical address.
    • Anybody's birthday.
    • Information easily obtained about you.
    • Out of wallet or public records (mother's maiden name)
    • Sequences: 12345678, 2222222, abcdefgh
    • Source: Windows/

Text Message Alerts

Text Message Alerts are a useful tool to monitor your GECU account balances anywhere, any time*. Log in to GECU Online Banking, click Mobile/Alerts and follow the instructions to activate texting.

GECU Text Messaging Demonstration

*No charge to access these services from GECU. Standard text messaging and data rates may apply.

Avoid Becoming a Victim of Identity Theft

  • Being aware of scams used by hackers is an excellent way to protect you and your financial information. Here are some helpful ways to keep your identity safe and secure.
    • Be suspicious of unsolicited phone calls, visits, or email messages from individuals asking about employees or other internal information. If an unknown individual claims to be from a legitimate organization, try to verify his or her identity directly with the company.
    • Do not provide personal information or information about your organization, including its structure or networks, unless you are certain of a person's authority to have the information.
    • Don't send sensitive information over the Internet before checking a web site's security. See Protecting Your Privacy for more information.
    • Pay attention to the URL of a web site. Malicious web sites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com vs. .net).
    • If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Do not use contact information provided on a web site connected to the request; instead, check previous statements for contact information. Information about known phishing attacks is also available online from groups such as the Anti-Phishing Working Group.
    • Install and maintain anti-virus software, firewalls, and email filters to reduce some of this traffic. See Understanding Firewalls, Understanding Anti-Virus Software, and Reducing Spam for more information.

Victim of Identity Theft? Follow these Steps

If you’re a victim of identity theft, the Federal Trade Commission (FTC), the nation’s consumer protection agency, recommends you take these steps.

  1. Place a fraud alert on your credit reports and review them carefully.
    To place a fraud alert on your credit report, call one of the three consumer reporting companies listed below. The company you call will contact the other two companies.
  2. Close the accounts that you know, or believe, have been tampered with or opened fraudulently.
    Call and speak with someone in the security or fraud department of each company. Follow up in writing and include copies (not originals) of supporting documentation.
  3. File a report with your local police or the police in the community where the identity theft took place.
    Make sure you ask for a copy of the police report. It can help you deal with creditors who need proof of the crime.
  4. File a complaint with the Federal Trade Commission (FTC).
    Sharing your identity theft complaint will provide important information that can help law enforcement officials across the country track down identity thieves and stop them.
    You can file a complaint,
    • online –
    • by phone – 1.877.438.4338
      by mail – Identity Theft Clearinghouse, Federal Trade Commission,
      600 Pennsylvania Avenue, N.W.
      Washington, D.C. 20580.
    Remember to notify GECU if you suspect you’re an identity theft victim by calling 915.778.9221, toll-free at 1.800.772.4328.
  5. Source: